Refund Policy

Refund Policy

At RoseWard, we are committed to ensuring your satisfaction with our products. Please review our refund policy below to understand the terms and conditions regarding returns and refunds.

Eligibility for Refunds

We accept refund requests under the following conditions:

  • Damaged or Defective Products: If the product arrives damaged or defective, please contact us within 14 days of delivery.
  • Incorrect Products: If you receive the wrong product, notify us within 14 days of delivery.
  • Unopened Products: If you change your mind, unopened and unused products can be returned within 30 days of delivery for a refund.

Items Not Eligible for Refunds

Refunds will not be issued for:

  • Opened or used products, unless defective or damaged upon arrival.
  • Products purchased during clearance or promotional sales, unless faulty.
  • Returns initiated after 30 days of delivery.

Return Process

  1. Contact Us: Reach out to our customer support team at rosewardhealth@gmail.com with your order number and details of the issue.
  2. Approval: Once your return request is reviewed and approved, we will provide you with a return authorization number and instructions.
  3. Ship the Product: Package the product securely and return it to the address provided. The customer is responsible for return shipping costs unless the product was defective or incorrect.
  4. Refund Issuance: Once we receive and inspect the returned item, your refund will be processed. Refunds are issued to the original payment method and may take up to 5-10 business days to reflect, depending on your payment provider.

Damaged or Missing Orders

If your order arrives damaged or is missing items, please contact us within 14 days of delivery. We will work with you to resolve the issue promptly, including replacement or refund.

Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. Please contact us immediately at rosewardhealth@gmail.com if you wish to cancel your order.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, we recommend requesting a refund for the original item and placing a new order.

Contact Us

For questions or assistance with refunds or returns, please reach out to our support team:

  • Email: rosewardhealth@gmail.com